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Services

Automate, connect and improve

Six services across three fronts, managed services in six layers and engagement models to work with us: from migrating your bots to adding a full digital squad.

Automate

Take on repetitive work

Bots and AI agents that carry out tasks, read documents and make decisions under clear rules.

Process automation

We build custom bots that download and enter information, reconcile data and operate portals and systems. They run on your current infrastructure, without changing your systems.

Ideal for: finance, administration, human resources and operations with high-volume tasks.

What's included

  • Process assessment and bot design
  • Development, testing and go-live
  • Monitoring and execution reports
  • Documentation and handover to your team

Technologies

  • Leading automation platforms
  • Desktop and web bots
  • Task orchestration and scheduling
Ask about automation

AI and agents

We add AI where traditional automation falls short: reading documents, classifying information and responding with judgment within rules we define with your team.

Ideal for: processes with documents, emails or requests that someone currently has to read and classify.

What's included

  • Identifying high-impact use cases
  • Agents connected to your systems and bots
  • Data extraction from documents
  • Human oversight and traceability of every decision

Technologies

  • Generative AI models
  • Intelligent document processing
  • Assistants and conversational agents
Ask about AI and agents
Connect

Connect systems and data

Integrations and custom software so information flows on its own between your systems.

Systems integration

We map how information moves between your systems and connect them: via API when one exists and with bots when it doesn't. No more intermediate spreadsheets or double data entry.

Ideal for: companies using several systems that don't communicate with each other.

What's included

  • Mapping data flows between systems
  • API integrations, or bots when there's no API
  • Data validation and synchronization
  • Alerts on integration errors

Technologies

  • APIs and web services
  • ERP and CRM
  • Databases
  • Cloud
Ask about integration

Software development

We build the software needed to complete a process: from internal tools and APIs to portals and websites, from a landing page to a platform.

Ideal for: processes that need their own screen, service or database.

What's included

  • Internal applications and management dashboards
  • APIs and services to integrate systems
  • Portals and websites
  • Cloud deployment and maintenance

Technologies

  • Web and backend development
  • APIs
  • Cloud
Ask about development
Improve

Decide what to automate and how

Process and data analysis to find where the greatest impact lies and measure it.

Process consulting and reengineering

We map your processes, identify the areas where automation has the greatest impact and redesign them before automating, so you don't automate an inefficient process.

Ideal for: companies that want to automate but don't know where to start.

What's included

  • Process analysis and assessment
  • Prioritized opportunity map
  • Process redesign before automating
  • Automation roadmap

Technologies

  • Process modeling
  • Performance indicators
Ask about consulting

Data & Analytics

We turn the data your processes generate into reports and dashboards for decision-making. We automate report generation with business intelligence tools.

Ideal for: departments that build reports by hand every month.

What's included

  • Dashboards and performance indicators
  • Automated reports
  • Data source integration
  • Metrics for automated processes

Technologies

  • Business intelligence
  • Databases
  • Cloud
Ask about data
Managed services

Automation that works, is measured and grows every month

Monthly services across six layers, from infrastructure to the relationship with your team. You can hire them all together or layer by layer.

  1. 01Cloud Infra
  2. 02MaaS
  3. 03BaaT
  4. 04BAaaS
  5. 05DataOps & BotCheck360
  6. 06Customer Success
Layer 01

Cloud Infra

Cloud infrastructure

High availability and a foundation for digital transformation. The cloud infrastructure that runs all your automation processes, current and future.

The cloud isn't just infrastructure: it's the technology foundation for your entire automation roadmap.

What's included

  • Infrastructure on the leading public clouds
  • Automatic scaling
  • Unattended execution
  • Backups and snapshots
  • Automatic updates
  • Security and access control
  • Native orchestration

Impact

Operations
  • 24/7 execution, without depending on a physical PC
  • Growth on demand
Operational excellence
  • Standard, documented architecture
  • Lower operational risk
Digital transformation
  • Foundation for integrating ERP, BI and APIs
  • Enables automating more complex processes
Innovation
  • Every new automation is deployed without friction
  • Collections, sales, filings, customer service, accounting and inventory
Ask about Cloud Infra
Layer 02

MaaS

Monitoring as a Service

Control, continuity and digital governance. Continuous, professional monitoring of all your automated processes, not just some of them.

MaaS doesn't just monitor bots: it monitors your entire digital transformation and reveals where to improve.

What's included

  • 24/7 monitoring
  • Dashboards
  • Detailed logs
  • Instant alerts
  • Trend analysis
  • Daily and weekly reports
  • Incident management

Impact

Operations
  • Detects problems before they affect other areas
  • Minimizes the risk of downtime
Operational excellence
  • Real KPIs for each process
  • Exposes bottlenecks
Digital transformation
  • Works as the control room for your processes
  • Lets you audit and plan next steps
Innovation
  • Reveals peaks, failures and idle time
  • Points out new tasks to automate
Ask about MaaS
Layer 03

BaaT

Bots as a Team

Continuous evolution and in-house automation capacity. A digital team of bots, developers and specialists that maintains and grows your automations.

BaaT turns your company into an organization with in-house automation capacity, not a company with a bot.

What's included

  • Development hours allocated every month
  • Fixes when portals and systems change
  • New small bots
  • Continuous improvements
  • Internal testing and QA
  • Integration with new processes

Impact

Operations
  • Prevents bot obsolescence
  • Less dependence on key people
Operational excellence
  • Iterative process improvement
  • Standardized practices and shorter cycles
Digital transformation
  • Adds new automations every month
  • Builds a complete digital ecosystem
Innovation
  • Smarter bots, integrated with AI
  • Reaches processes that weren't in the original plan
Ask about BaaT
Layer 04

BAaaS

Business Analyst as a Service

Governance, documentation and organizational transformation. A dedicated functional analyst who analyzes, documents, standardizes and uncovers new opportunities.

There's no automation without standardization. The analyst is the architect of the transformation.

What's included

  • Functional assessment
  • Process documentation
  • Prioritization by impact
  • Process standardization (treasury, billing, management systems)
  • Analysis of new automation candidates
  • Meetings with key departments

Impact

Operations
  • Clear, repeatable processes
  • Fewer errors and better internal communication
Operational excellence
  • Ongoing identification of improvements
  • Formal documentation of critical workflows
Digital transformation
  • Translates business needs into technical language
  • It's the bridge between users and automation
Innovation
  • Uncovers opportunities that aren't visible today
  • Brings a strategic vision
Ask about BAaaS
Layer 05

DataOps & BotCheck360

Data quality

Reliable data for BI and decision-making. The layer that validates, cleans and makes data consistent before it reaches BI or the data lake.

Automation generates data. DataOps ensures it has the quality needed to make decisions.

What's included

  • Integrity validation
  • Cleansing and normalization
  • Dataset comparison
  • Pre-BI audit
  • Configurable rules
  • Inconsistency reports

Impact

Operations
  • Fewer errors and less rework
  • Properly fed BI
Operational excellence
  • Measurable processes
  • Problems detected at the root
Digital transformation
  • End-to-end integrity
  • Enables automating critical processes: finance, sales, inventory
Innovation
  • Clean data to uncover patterns
  • Foundation for advanced analytics and forecasting
Ask about DataOps & BotCheck360
Layer 06

Customer Success

Monthly Customer Success

The piece that ties it all together: relationship, growth and strategy. A dedicated manager who handles the relationship, reviews KPIs, adjusts the roadmap and supports your company over the long term.

Technology automates, but partnership transforms.

What's included

  • Monthly executive review
  • Availability KPI
  • Hours-saved KPI
  • Quarterly roadmap
  • Priority management
  • Incident resolution
  • Spotting new automations

Impact

Operations
  • Monthly review and continuous feedback
  • Clear KPIs
Operational excellence
  • Quarterly roadmap and prioritization
  • Continuous improvement
Digital transformation
  • Impact review and business alignment
  • Progressive scaling
Innovation
  • New opportunities and future projects
  • Insights for unexplored areas
Ask about Customer Success
Engagement models

More than automating

Choose how to work with us: on automations you already have, to run them worry-free, or to add capacity to your team.

On what you already have

We improve your current automations

If you've already automated, we help you switch platforms, make your bots more stable and take them to production.

Migrations

We move your automations from one platform to another without stopping operations.

  • Inventory and assessment of current bots
  • Phased migration plan
  • Both platforms running side by side during the transition
  • Tests comparing results before cutover

A good fit if you're changing automation platform, vendor or infrastructure.

Ask about Migrations

Redesigns

We review automations that fail, are slow or hard to maintain, and rebuild them.

  • Diagnosis of errors and bottlenecks
  • Redesign of the bot's flow and logic
  • Exception handling and retries
  • Up-to-date documentation

A good fit if your bots crash often, take too long or nobody dares to touch them.

Ask about Redesigns

Go-lives

We take automations built by your team or by third parties into production.

  • Review of the development and infrastructure
  • Environment and credential setup
  • Monitoring, alerts and logging
  • Handover to the operations team

A good fit if you have automations ready that aren't running in production yet.

Ask about Go-lives
To operate worry-free

We keep them running

We run your automations with our managed services, or give you bots that are already working for a monthly fee.

Managed services

We operate, monitor and evolve your automations with monthly services across six layers.

  • Cloud infrastructure and 24/7 monitoring
  • A team of bots and developers to keep evolving
  • Functional analysis and data quality
  • Customer success with a monthly KPI review

A good fit if you want your automations to work and grow every month without depending on your team.

See the six layers

Bot rental

You use bots that we build and operate, for a monthly fee.

  • Bot development tailored to your process
  • Execution on our infrastructure
  • Monitoring and maintenance included
  • Monthly fee based on volume

A good fit if you want the results of automation without investing in your own platform or infrastructure.

Ask about Bot rental
To add capacity

We extend your team

Experts who join your team, or a complete team dedicated to your goals.

Staff Augmentation

Automation specialists who join your team flexibly.

  • Automation developers, analysts and DevOps profiles
  • Integration with your methodologies
  • Flexible arrangement based on demand
  • BotSolutions technical backing

A good fit if you have your own team that needs more capacity or a specific profile.

Ask about Staff Augmentation

Digital squads

A complete, dedicated team working toward its own goals within your organization.

  • Multidisciplinary team: analysis, development, testing and coordination
  • Goals and backlog agreed with your department
  • Continuous delivery and progress metrics
  • Scales with demand

A good fit if you want to accelerate an automation or transformation program without building the team from scratch.

Ask about Digital squads
Digital squads

How a digital squad is built

Each squad combines the roles your program needs. The tag shows which managed services layer each role covers.

Core team

  • Technical

    Cloud Engineer

    • Cloud migration
    • Server, VM and container management
    • Backups, security and scalability
    • Performance optimization
    Cloud Infra
  • Technical

    Dev Support Engineer

    • 24/7 monitoring
    • Incident management
    • Process debugging
    • Availability and daily execution
    MaaS
  • Technical

    Automation Developer

    • Development of simple and complex bots
    • Maintenance, adjustments and fixes
    • Functional evolution
    • Integration with APIs, systems and ERP
    • Automation testing
    BaaT
  • Technical

    AI Engineer

    • Design and development of AI agents
    • Integrating models with systems and bots
    • Intelligent document processing
    • Evaluation and improvement of results
    BaaT
  • Technical

    Agent Manager

    • Agent lifecycle management
    • Rules, permissions and human oversight
    • Quality and performance monitoring
    • Coordination between agents, bots and teams
    BaaT
  • Technical

    DataOps Analyst

    • File integrity validation
    • Normalization and cleansing
    • Data lake ingestion
    • Data pipeline automation
    DataOps
  • Quality

    Data and process QA

    • Running BotCheck360
    • Functional and data testing
    • Pre-BI validation
    • Results audit
    DataOps
  • Functional

    Business Analyst

    • Monthly assessments
    • Process documentation
    • Process standardization
    • Automation prioritization
    • Functional analysis
    BAaaS
  • Strategy and management

    Customer Success Manager

    • Monthly executive meeting
    • KPI review
    • Roadmap tracking
    • Ongoing communication with your team
    • Value management and service evolution
    Customer Success
  • Strategy and management

    Project Leader / Delivery Manager

    • Overall coordination
    • Resource allocation
    • Timelines and deliverables
    • Quality assurance
    • Stakeholder relations
  • Support

    Administration and back office

    • Document management
    • Administrative control
    • Billing
    • Administrative resource support

Optional roles

  • Strategy and managementOptional

    Innovation & Digital Transformation Advisor

    • Innovation opportunities
    • Technical validation of new automations
    • Long-term digital vision
    • Alignment with strategy
  • Strategy and managementOptional

    Security & Compliance Officer

    • Access and permissions review
    • Security policies
    • Traceability and compliance
    • Internal audit
  • TechnicalOptional

    BI / Data Visualization Liaison

    • Validation with your BI team
    • Dependency checks
    • Consistency between bots and dashboards
    DataOps
  • InfrastructureOptional

    Dedicated infrastructure (optional)

    Cloud server dedicated to the squad, log and file storage, site-to-site VPN with your network, monitoring, optional threat detection and backups.

    Cloud Infra
Build a squad
Frequently asked questions

Before you start

Next step

Not sure where to start?

Tell us which process takes up the most of your team's time, or which automation you want to improve, and we'll propose the way forward.

Book a meeting